Shipping policy
SHIPPING & DELIVERY POLICY
Last updated December 30, 2023
This shipping & delivery policy is a part of our Terms of Service ("Terms") and should be therefore read alongside our main terms. Please see Terms of Service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
Curbside pickup is available for all purchases. Pickups are available Monday - Saturday 9am - 7pm. An email confirmation will be sent to you when your order is ready for pickup.
Free Shipping
We offer free standard shipping on orders over $150 before tax.
We offer free express shipping for orders over $200 before tax.
Expedited Shipping Fees
We offer expedited shipping at the following rates:
| Order Price |
Standard shipping 2-3 business days |
Express Shipping 1-2 business days |
| Below $150 |
14.90 |
$21.90 |
| $150 - $199.99 (before tax) | free
|
$21.90
|
| $200+ (before tax) | free | free |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for the delivery of products are given in good faith but are estimates only.
Once your order has been packaged, we will send you an email with your shipping/tracking information.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries
- United States
Free standard/express shipping is not currently valid on international orders.
Please note, that we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Order cannot be shipped to P.O. boxes.
Orders can only ship on business days, which are Monday - Friday.
QUESTIONS ABOUT RETURNS
If you have any questions about returns, please review our Return Policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: alpacaofficial.cf@gmail.com
- Online contact form: https://alpacawool.ca/pages/contact